Sustaining Efficiency Through Analytics in a Changing World – Three Questions That Expose the Human Capital Threat


The world wakes up every morning oblivious to the fact that the mainframe will never fail them. Whether getting cash from an ATM, shopping online or trading stocks, the mainframe plays a critical, but often under appreciated role in the customer experience. This has been made true, in great part, by your dedicated employees who have served the mainframe platform for decades. The only thing that will stop these dedicated workers is … [Read more...]

5 Fundamental Problems Driving Poor Digital Performance


Having already shared some short-term fixes and design tactics for better digital performance, in this third part of the series I’ll examine some more fundamental issues behind poor performance.  Establishing an effective program to manage performance can’t be easily described in one article, but it starts by changing the thinking patterns that typically lead to poor-performing strategy and design. There are many differences between … [Read more...]

Apple’s new iOS 7 has arrived for the Enterprise

iOS 7 for Enterprise

Past releases of Apple’s iOS, the operating system that powers iPhones and iPads, have notoriously been anti-Enterprise. Then focus has been the consumer. The release of iOS 7 is a marked changed for Apple. There are now some interesting features in iOS 7 that IT groups will like, such as: Enterprise Single Sign-On – leverage your own Enterprise authentication to grant access to back-office systems Per-App VPN – use VPN (Virtual Private … [Read more...]

Why is Performance Missing from Customer Experience Discussions?


Are digital leaders taking technology performance for granted? Would brick and mortar store managers take the same approach to customer experience? Last week I was at the RAMP Advanced Commerce & Mobile Retail Services Summit where I had the chance to interact with senior digital and marketing leaders talking about various digital innovations. A great emphasis was placed on the ability of mobile and local to transform the customer … [Read more...]

Microsoft Surface Pro: Early Returns Are In


It’s only been available for a few weeks, yet the pundits and technorati agree:  MS Surface Pro has some miles to go in its quest to carve out significant market share in the brutally competitive tablet marketplace.   The Surface Pro marketplace may be a little soft, too, in the form of numbers of developers actively writing applications for MS Surface Pro, and currently available applications For Surface RT and Surface Pro (about 50,000).  … [Read more...]

Raspberry Pi Hits US & Makers

Attribution: bytemyvdu

When was the last time someone offered you $25 for that Pentium III laptop you’re keeping in the basement?   (You were sure it would become a valuable antique).  On a similar note, when was the last time you could buy a state-of-the-art, credit-card-sized single-board computer  for under $35?  You read that right.  And, it comes to us from the UK, makers of other cutting-edge technology, like Triumph motorcycles and Jaguar automobiles. Eben … [Read more...]

Aggressively Mobile, Social, and Inclusive: Telehealth and Communities of Care


We recently wrote about patient engagement and the leading role that technology, and mobile technology specifically, is playing in helping this approach to telehealth come to fruition.  Patient engagement has been increasingly singled out as providing perhaps the best chance for improving patient care quality while controlling costs. While it’s easy to take the “bully pulpit” approach:  dictating healthy habits through subscriber … [Read more...]

Tweet Twice, Call Me In The Morning


People are not their diseases. This fundamental shift in attitude within the treatment community has the potential to drive a massive shift to more fully engage patients in their own care, while promoting the tremendous technological innovation that will enable development of more complex, natural, and meaningful social communications tools.   Add to that mobile, contextual access for a rich and interactive experience. The opportunities don’t … [Read more...]

Welcome to the Cord Cutter Nation

Watching TV on Tablets

Where do we watch TV? Turns out, not so much in the living room. At the end of February Nielsen, the company who rates how much TV we watch per household, announced that they are going to start including Smartphones and Tablets as part of the viewing figures for TV shows. To be specific Nielsen stated that a household is now one with “at least one operable TV/monitor with the ability to deliver video via traditional means of antennae, cable … [Read more...]

“I’ve Fallen and I Can’t Get Up” – A Case for Mobile Medical Devices


Words fail us when we begin to describe the concept of wearable mobile medical devices.  Going back to the bad old days, it could mean backpack sized devices for monitoring and reporting cardiac information like blood pressure, blood sugar, and digestive functions.  A little later on, with the advent of then – new RF technology, LifeAlert made the term “Help, I’ve fallen and I can’t get up!” a part of the modern lexicon, and the source of endless … [Read more...]