Moving to a proprietary mainframe Cloud to cut costs is clearly a masquerade for forcing adopters into a rigid, top-down set of point products owned by monolithic vendors who then commandeer complete control of your mainframe environment
During our Bonita Springs CAC, there were plenty of opportunities to observe and listen to mainframe customers’ enthusiasm for new ideas around culture, processes and tools to help advance the mainframe.
What does an Agile cadence mean for UX designers? How does that affect mainframe development teams? We at Compuware pondered these same questions when we underwent our transformation to Agile and settled on an approach that has served us well.
Shifting to a mindset where CX is the epicenter enables organizations to build a culture where everyone feels empowered to improve their role in every operational, and ultimately every CX, supply chain.
What led a major credit union to adopt a new application debugging tool as it prepared to upgrade to newer releases of the z/OS operating system.
As we look ahead to our next Customer Advisory Council (CAC) in February, now is the perfect time to discuss the importance the CAC and why we do it. First and foremost, the CAC is advantageous for our customers.
Agile and CX are becoming inseparable as the digital economy advances. Organizations must be capable of developing and delivering solutions to solve immediate customer needs, and this is only achievable through the binding of Agile and CX.
As we rapidly approach yet another Christmas I am wondering where the year has gone. Perhaps it is just my age catching up with me, or maybe time just flies when you are having fun. Whichever it is, I surely had a productive and satisfying year and no Dickens’ ghosts [...]
The Compuware Value Improvement Program, a.k.a. the VIP, can help bridge the gaps between the client and the outsourcer. Through powerful, built-in analytics, detailed product usage statistics, and elegant visualizations, customers have a full understanding of staff utilization, detailed function usage, and hence efficiencies that can potentially be gained through best practices.
Are digital leaders taking technology performance for granted? Would brick and mortar store managers take the same approach to customer experience? Last week I was at the RAMP Advanced Commerce & Mobile Retail Services Summit where I had the chance to interact with senior digital and marketing leaders talking about [...]