Contact Info

One Campus Martius

Phone: 1-800-COMPUWARE

Web: compuware.com

The Compuware Value Improvement Program: A New Year’s Resolution

By | December 21st, 2015|Code Quality, Customer Experience, Workforce|

As we rapidly approach yet another Christmas I am wondering where the year has gone. Perhaps it is just my age catching up with me, or maybe time just flies when you are having fun. Whichever it is, I surely had a productive and satisfying year and no Dickens’ ghosts [...]

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Outsourcers and Clients: Cultivating Common Ground with Metrics

By | September 4th, 2015|Code Quality, Customer Experience|

The Compuware Value Improvement Program, a.k.a. the VIP, can help bridge the gaps between the client and the outsourcer. Through powerful, built-in analytics, detailed product usage statistics, and elegant visualizations, customers have a full understanding of staff utilization, detailed function usage, and hence efficiencies that can potentially be gained through best practices.

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Why is Performance Missing from Customer Experience Discussions?

By | November 4th, 2013|App Performance, Customer Experience|

Are digital leaders taking technology performance for granted? Would brick and mortar store managers take the same approach to customer experience? Last week I was at the RAMP Advanced Commerce & Mobile Retail Services Summit where I had the chance to interact with senior digital and marketing leaders talking about [...]

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