What does an Agile cadence mean for UX designers? How does that affect mainframe development teams? We at Compuware pondered these same questions when we underwent our transformation to Agile and settled on an approach that has served us well.
Shifting to a mindset where CX is the epicenter enables organizations to build a culture where everyone feels empowered to improve their role in every operational, and ultimately every CX, supply chain.
What led a major credit union to adopt a new application debugging tool as it prepared to upgrade to newer releases of the z/OS operating system.
As we look ahead to our next Customer Advisory Council (CAC) in February, now is the perfect time to discuss the importance the CAC and why we do it. First and foremost, the CAC is advantageous for our customers.
Agile and CX are becoming inseparable as the digital economy advances. Organizations must be capable of developing and delivering solutions to solve immediate customer needs, and this is only achievable through the binding of Agile and CX.
Are digital leaders taking technology performance for granted? Would brick and mortar store managers take the same approach to customer experience? Last week I was at the RAMP Advanced Commerce & Mobile Retail Services Summit where I had the chance to interact with senior digital and marketing leaders talking about [...]