During our Bonita Springs CAC, there were plenty of opportunities to observe and listen to mainframe customers’ enthusiasm for new ideas around culture, processes and tools to help advance the mainframe.
Shifting to a mindset where CX is the epicenter enables organizations to build a culture where everyone feels empowered to improve their role in every operational, and ultimately every CX, supply chain.
As we look ahead to our next Customer Advisory Council (CAC) in February, now is the perfect time to discuss the importance the CAC and why we do it. First and foremost, the CAC is advantageous for our customers.
Agile and CX are becoming inseparable as the digital economy advances. Organizations must be capable of developing and delivering solutions to solve immediate customer needs, and this is only achievable through the binding of Agile and CX.