About Bharath Gowda

Bharath Gowda is Director of Technology Performance Solutions (TPS) within the Professional Services Division of Compuware. Bharath holds a Master of Science in Computer Science from the University of Southern California, Los Angeles. And he is a proud Wolverine after graduating from the Stephen M Ross School of Business at the University of Michigan, Ann Arbor. When not working, he spends his time playing with his young family and swimming in the beautiful lakes around Michigan during the short summer.

Why is Performance Missing from Customer Experience Discussions?

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Are digital leaders taking technology performance for granted? Would brick and mortar store managers take the same approach to customer experience? Last week I was at the RAMP Advanced Commerce & Mobile Retail Services Summit where I had the chance to interact with senior digital and marketing leaders talking about various digital innovations. A great emphasis was placed on the ability of mobile and local to transform the customer … [Read more...]

5 Successful Characteristics of Chief Digital Officers (CDO) I’ve Met

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We’ve heard by now from Gartner, and Forrester and, well, everyone, about a new evolution of the CIO – the Chief Digital Officer (CDO). A C-level executive hybrid with enough tech savvy to maintain the respect of IT but with the business understanding and foresight to transform existing processes and products into digital-based profit and revenue opportunities. I’ve had the opportunity to meet a few executives who hold this title in the real … [Read more...]